Bad bank card experience

In this Blog I want to share my bad experience while using my bank card to buy a pair of trainers and what I learned from it.

I bought a pair of trainers in Footasylum Glasgow Braehead store in October 2021. I tried to use my bank card with contactless and chip and pin. Despite there being plenty of money in my account the payment was declined on both occasions. I was not given any receipts for the declined transactions. One of my carers then paid for the shoes using her card and was given a receipt. When we returned home my mum checked my online banking and although I was told my payments were declined twice one of the payments had come from my account which means the shoes were paid for twice. So, we spoke to the store on more than one occasion about getting a refund and weren’t still any nearer to this. I have emailed them all the details and paperwork they have asked for a couple of times so they can send to their accounts department, but they haven’t even had the decency to acknowledge these. As I am disabled and on benefits, I had saved up to buy myself new trainers and shouldn’t have had to pay for them twice through no fault of my own. A month went passed and I didn’t have money still so with advice from TAG I put on my Social Media channels and in a few days my money was back in my bank. 

 

Like with any experiences you learn something from it, so I learned from this always get a receipt when using a bank card especially it doesn’t work and if you get charged twice keep going on at where ever until you get your problem sorted.

Written by Jill